Refund policy
Return Policy
1. Customized & Made-to-Order Items
Customized or made-to-order items are non-refundable and non-exchangeable. This includes any personalization, such as color changes or design modifications.
2. Wrong or Defective Items
If you receive a product different from what you ordered or a defective item due to our error, we will offer an exchange.
- The issue must be reported within 24 hours of delivery with clear pictures and an unboxing video.
- The product must remain unused and in its original condition.
- The item must be returned within 48 hours.
- Once we receive and verify the returned item, we will send the exchange.
3. Incorrect Orders by Customers
If a customer mistakenly orders the wrong article and the order has already been processed, the item cannot be returned or exchanged.
4. Change of Mind
If you do not like the product after receiving it or change your mind, returns or exchanges will not be accepted.
5. Order Cancellation
Orders cannot be cancelled once confirmed.
6. Changes to Delivery Details
Once an order is dispatched, the delivery address or contact number cannot be changed.
7. Order Dispatch & Delivery Delays
Orders are usually dispatched on the next working day after order confirmation. Any delay in delivery caused by the courier service after the parcel has been handed over is beyond our control.
8. Courier Damage or Loss
Loss or damage caused by the courier company is not our responsibility. We ensure secure and proper packaging from our side before dispatch.
9. Sale & Discounted Items
Items purchased during sales, promotions, or discounts are non-refundable and non-exchangeable.
10. Mandatory Unboxing Video
An unboxing video is mandatory for any return or exchange claim. Claims without proper proof will not be entertained.
11. Color Variations
Minor color variations may occur due to lighting, photography, or screen resolution and are not considered defects.